OnlyOneOff

Returns & Refunds

Every piece is made for one person. That shapes what we can take back — and what we will always put right.

Defective or damaged items

If your piece arrives defective or damaged, contact us within 14 days of delivery with your order number and clear photos of the problem. When the fault comes from us, from production or from shipping, we send a free replacement.

Lost in transit

If your order does not arrive, tell us. We open an investigation with the carrier and, depending on the outcome and your preference, refund you or send a replacement.

Size issues

We want your piece to fit. Within 14 days of delivery, we will remake your piece once in another size, free of charge: you only pay $5.95 to ship the new one, and you keep the first. If your order has not gone into production yet, changing the size costs nothing at all. If a further change is needed, we will work with you to find a solution, and additional costs are yours.

Canceling an order

You can cancel from your order page as long as production has not started. We check with our maker on the spot; if it is still possible, you are refunded in full.

How to ask

Open your order from your account: size changes, cancellations and problem reports all start there, and you can follow our answer on the same page.

Change of mind

Because each garment is made to order and personalized, we cannot accept returns or exchanges for a change of mind.

Anything else

If your situation is not covered here, write to us. We review every case individually and aim for a fair outcome. Please do not send anything back before contacting us.

To start a claim, write to contact@onlyoneoff.com with your order number, a description of the issue and photos.