Refund And Returns Policy

We understand the importance of receiving your order promptly. If your item is lost in transport, please contact us using our contact form promptly. We’ll initiate an investigation with the shipping carrier and, based on the outcome and your preference, offer a refund or send a replacement.

As each garment is made-to-order, we want to ensure the perfect fit. If you experience a size issue, we offer one free size change within 14 days of receiving your order.

If more than one size change is needed for a given item, we’ll work with you to find a solution that meets your needs, but you’ll be responsible for any additional costs.

Our AI-driven designs and handmade craftsmanship ensure that every piece is unique, and we’re happy to work with you to find the perfect fit.

Please contact us using our contact form to initiate the size change process.

Please note that, due to the custom-made and unique nature of our garments, we cannot accept returns or exchanges based on customer remorse.

As our products are made to order, in addition to being personalised at your name, they are also exempt from the 14-day cooling-off period under EU rules (see Exceptions section in https://europa.eu/youreurope/citizens/consumers/shopping/guarantees-returns/index_en.htm).
This means that, unlike standard online purchases, you do not have the right to return our products within 14 days without justification.

In certain circumstances, we may provide a refund or exchange, which is outlined in this refund and exchange policy.
If you encounter an issue not covered in this policy, please don’t hesitate to contact us and we will review your situation on a case-by-case basis to find a fair solution.

We appreciate your understanding in this matter and are committed to providing you with the best possible service.

f you encounter an issue not covered in this policy, please don’t hesitate to contact us and we will review your situation on a case-by-case basis to find a fair solution.

We reserve the right to accept or refuse a return or refund for any other reason not outlined in this policy, at our sole discretion.

Please contact us for any issues not covered explicitly by this policy.

To initiate a return or exchange, please contact us using our contact form. Include your order number, a detailed explanation of the issue, and any necessary photos or documentation. Do not send the item back directly without contacting us first.

At OnlyOneOff, we’re dedicated to providing exceptional quality, uniqueness, and sustainability in every garment. We appreciate your understanding and cooperation in our efforts to reduce waste and promote individuality.