FAQs
What Makes OnlyOneOff Garments Unique?
Every OnlyOneOff garment is a one-of-a-kind piece created by our custom AI algorithm, which generates exclusive textures and designs. Once a garment is made for a customer, it is never replicated for another customer, ensuring that every piece remains unique to its owner.
How Are The Garments Produced?
Each garment is made to order through a collaborative process that combines our AI-generated designs with the skill and expertise of our artisanal garment manufacturers. This approach ensures unparalleled craftsmanship and quality.
Where Are OnlyOneOff Garments Produced?
We’re proud to partner with a network of expert garment manufacturers across Europe and North America to produce our unique, high-quality pieces. This allows us to maintain our commitment to sustainability and craftsmanship while ensuring timely delivery to our customers worldwide.
What Is Your Commitment To Sustainability?
We prioritize on-demand production to eliminate excess waste, and we partner with eco-friendly manufacturers to promote sustainable fashion practices. This helps us reduce our environmental footprint and support a more ethical fashion industry.
What Is Your Return Policy?
Due to the unique and personalized nature of our products, we do not accept returns based on customer remorse. However, we handle defective or damaged items promptly. If your item is lost during transit we will offer a refund or send a replacement. If there is a size issue, we offer a one-time free size adjustment. We address these issues on a case-by-case basis to find the best resolution for our customers.
What Should I Do If I Receive A Defective Or Damaged Item?
Please contact our customer support team immediately with clear communication and visual evidence of the defect or damage. We are committed to resolving these issues promptly to ensure your satisfaction.
How Do You Handle Shipping And Lost Items?
If your item is lost during transit, we will work closely with our shipping carriers to resolve the issue as quickly as possible. Please reach out to our customer support team with your order details, and we will take care of the rest.
What If The Size Of My Garment Is Not Right?
We offer a one-time free size adjustment to ensure your garment fits perfectly. Please contact our customer support team with your size concerns, and we will work collaboratively to address them.
How Long Does It Take To Receive My Custom Garment?
Since each garment is made to order, please allow time for our artisanal crafting. Estimated delivery times will be provided at the time of purchase, but we strive to deliver your unique piece as swiftly as possible without compromising quality.
How Can I Contact Customer Support?
For any questions or concerns, please reach out to our customer support team at contact@onlyoneoff.com or use our contact form on the website. We are dedicated to providing excellent customer service and will respond to your inquiries as quickly as possible.
